Have you ever wondered what was going on with your claim file? Do you sometimes think your claims manager is not telling you everything? Or, did you just get a written notice in the mail and cannot understand why it was sent? Then, you need to look at your official L&I claim file.
About 10 years ago, I was appointed to a committee to design a web site that would let injured workers (as well as doctors and employers) see the same information that Labor & Industries claims mangers see. After a long process, L&I launched its “Claim and Account Center,” known as CAC. It is a web site that allows any injured worker to look at the same information that L&I uses to administer the claim.
The web site was designed to be easy to use without any real computer skills or training. It was tested on random workers, who all felt it was a great tool. It is easy, it is free, and it will answer many of your questions.